DOTIFY / CONTACT & SUPPORT
A little help,
when you need it.
Questions, feedback, or something not working? Get in touch with Dotify’s developer.
A DIRECT LINE
Say hello.
For app support, feedback, or questions about your privacy and these terms, email Yan Wen, the developer of Dotify.
dotify@hexavueon.comYour email app will open. No logbook entries or device information are attached automatically.
Help us help you.
- Tell us what you were trying to do and what happened.
- Include your Dotify version, device model, and iOS or iPadOS version if relevant.
- If you send a screenshot, hide private entries and notes first.
- For privacy requests, tell us which information you previously shared with us. Do not send your full logbook.
Please never send passwords, payment card details, or your Apple account credentials.
A few quick answers.
How do I cancel my subscription or request a refund?
Subscriptions are billed by Apple. Manage or cancel in your Apple account’s subscription settings, or open Manage subscriptions. For a refund request, use Apple’s Report a Problem service. Deleting Dotify does not cancel a subscription.
How do I restore a purchase?
Open Dotify → Settings → iCloud & purchases → Restore purchases. Use the same Apple account that made the purchase. Check your connection if Apple cannot confirm it, then try again.
Why isn’t my logbook syncing?
Check that you’re signed in to iCloud, have sufficient iCloud storage and eligible Pro access, and enabled iCloud sync in Dotify. Close and reopen Dotify after changing sync preferences. Check your connection, then use Refresh sync. If an error appears, include its wording in your support message. Keep a JSON export before troubleshooting; don’t delete the app to try to fix sync.
How can I export or delete my data?
Use Settings → Export logbook → Prepare JSON export → Share export. You can delete entries from History or delete a tracker and its history in tracker settings. When sync is enabled, allow deletions to sync before turning it off. Cloud copies, backups, and exports need separate attention. Read Retention & deletion for details.
Why didn’t a reminder appear?
Check the tracker’s reminder settings and allow notifications in iOS Settings → Notifications → Dotify. Focus modes, system limits, and device settings can affect delivery. Relative reminders need a recorded event; reminders are not guaranteed for critical tasks.